Fine Color Gemstones Shipping Rates, Payment Information & Policies
We provide ***FREE SHIPPING***, USPS or UPS shipping insured with delivery confirmation within the United States . You will receive a tracking number once your order has been shipped.
Expedited shipping is available at an additional cost. Please select upgraded shipping at check-out for domestic expedited shipping rates.
Shipping outside the United States is available at an additional charge. Please select upgraded shipping at check-out for international rates.
All items will be carefully packaged and come to you in a signature FineColorGemstones.com gift pouch with gift card.
Refunds and Exchanges
We offer a 7 day inspection period for you to review your item. The 7 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund as long as the item you are returning is the in same, undamaged, unaltered condition and it has been approved by our return department once received back. While you have possession of any item you are fully responsible for its value and care. FCG is not responsible forreturn shipping and insurance fees. Please note: You must contact us for a return authorization number prior to returning your item. All items returned without prior authorization will not be accepted.
Please note: Loose gemstones will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweler until you fully intend to purchase it. Custom or Special orders are non refundable.
We accept all major credit cards, money orders, and personal checks. All payments must be received and cleared before items will be shipped.
Additional policies and FAQs
Please keep in mind that colors of our gemstones although photographed to best represent the color of each item, every monitor will see the colors slightly different. In addition please base size of each gemstone(s) on the measurements specified for each item.